Numara® Software Maintenance & Support

Technical Support Quick Links Search Support Knowledge Articles Submit a Request (eSubmission) Product Updates (Service Packs & Hot Fixes) Product Documentation Frequently Viewed Articles (FAQ)

Click here for the
Guide to Numara Software Maintenance Services (PDF)

New Numara Software customers are entitled to 30-days of Installation Assistance. The Technical Support team is ready to answer questions you encounter when installing Numara Software products into a supported environment.

• Profile provides access to Numara Software solutions
  you own.
• Support Center provides access to the online Numara Software support resources.

To extend support beyond Installation Assistance Numara Software highly recommends that customers purchase one of
our yearly maintenance and support plan – Premium Care or Essential Care – to obtain ongoing technical support, extended technical support hours, updates and upgrades.

Premium Care Offers:

• Unlimited access to My Support and My Profile with access to
  • Product releases and updates
  • Product knowledge articles
  • Recent searches and articles reviewed
  • Open and closed defects
  • Enhancement requests
• Electronic submission (eSubmissions) of issues
  and questions
• Access to current shipping version Product Updates
  (service packs and hot fixes)
• Toll-free Telephone access to Technical Support
  from within the U.S and Canada, including extended hours¹
• Upgrade Protection. You have access to all Product
  Releases for your Software title (same edition) at no
  added cost
• Severity 1 issue escalation to an available senior technician²

Premium Care is available for all Numara® Software products. The purchase of additional Numara Software products or additional licenses and add-ons requires the purchase of the same level of Maintenance and Support Plan.

¹Excludes occasional downtime due to system and server maintenance, company events, observed U.S. holidays, and events beyond our control.
²Receive a callback within 2 business hours if a senior technician is not available.

Essential Care Offers:

• Unlimited access to My Support and My Profile with
  access to
• Product knowledge articles
• Recent searches and articles reviewed
• Open and closed defects
• Enhancement requests
• Electronic submission (eSubmissions) of issues
  and questions
• Access to current shipping version Product Updates
  (service packs and hot fixes)
• Access to Product Upgrades (new releases) at significantly reduced prices.
• Telephone Support for 90-days from product purchase between 9 a.m. and 7 p.m. Eastern, Monday through Friday¹

Essential Care is available for Numara® Deploy and Numara® Network Monitor. The purchase of additional Numara Software products or additional licenses and add-ons requires the purchase of the same level of Maintenance and Support Plan.

¹Excludes occasional downtime due to system and server maintenance, company events, observed U.S. holidays, and events beyond our control.

30-Day Installation Assistance Offers:

• Unlimited access to My Profile with access to your licensed product release
• 30-day access to My Support with access to product updates, product knowledge articles, recent searches, recent articles reviewed, open/closed defects and enhancement requests.
• 30-days of Electronic submission (eSubmissions) for questions and issues.
• 30-days of Telephone Support for installation and configuration assistance between 9 a.m. and 5 p.m. Eastern, Monday through Friday¹.

¹Excludes occasional downtime due to system and server maintenance, company events, observed U.S. holidays, and events beyond our control.

For more information including pricing or to purchase a support plan, contact your technical sales representative at: 800-557-6970 or fill out the contact form at:

http://www.numarasoftware.com/contact.asp

Terms and Conditions of Numara Software Maintenance and Support Plans, features and availability are subject to change.